Field Service Engineer – Middle East (GCC)

At STAS, we believe in the power of innovation and collaboration to transform industry. Through our equipment, we help our industrial customers improve their efficiency and their long-term impact on society. To achieve our ambition, we look for people who are passionate and aligned with our core values:

1. Impact

2. Audacity

3. Together

4. Passion

The Field Service Engineer – Middle East acts as the local technical extension of STAS in the GCC region. The role is responsible for ensuring the availability, reliability and performance of STAS equipment at customer sites by delivering high quality field service, troubleshooting, commissioning and technical support. In close collaboration with the Service Manager, the Regional Sales Manager and the Middle East Service Centre, the Field Service Engineer protects STAS technical reputation, supports customer satisfaction and contributes to business growth through identification of service, parts and retrofit opportunities.

As a Field Service Engineer – Middle East, you will be responsible for troubleshooting, commissioning and maintaining STAS equipment at aluminium smelters and casthouses across the GCC. You will act as the local technical face of STAS, working closely with the Service Manager in Canada and the Middle East Service Centre to plan interventions, provide technical expertise, train customer teams and identify opportunities for improvements, upgrades and spare parts.

MAIN RESPONSIBILITIES

1. Field Service and Commissioning

• Troubleshoot, commission, inspect, and maintain STAS equipment at GCC smelters and casthouses.

• Perform diagnostics, calibrations, and PLC/HMI programming.

• Support start-up, optimization, and stabilization after new installations or upgrades.

• Conduct customer training on equipment operation and maintenance.

• Participate in technical reviews and knowledge sharing with the global service network.

2. Planning, Coordination, and Documentation

• Coordinate and execute planned service interventions with clear scope and preparation.

• Adapt to on-site constraints while keeping stakeholders informed.

• Prepare detailed service reports with equipment condition, actions, and recommendations.

• Maintain accurate records and CRM data.

3. Customer Interface, Commercial Support, and STAS Representation

• Support Regional Sales Manager in technical discussions, visits, and follow-ups.

• Identify technical improvements, retrofit opportunities, and service/spare parts needs.

• Assist with spare parts logistics to minimize downtime.

• Maintain professional image, technical credibility, and clear communication.

4. Continuous Improvement and Service Offer Development

• Participate in technical reviews and post-service debriefs.

• Contribute to improving service procedures, checklists, and documentation.

• Support testing and validation of new or upgraded STAS technologies.

COMPETENCIES AND APTITUDES

1. Technical Diagnosis and Problem Solving
   Analyze complex issues on automated industrial equipment and provide practical solutions in real production environments.

2. Customer Orientation and Communication
   Explain interventions, risks, and recommendations clearly to maintenance and operations teams; maintain professional relationships even under pressure.

3. Planning, Organization, and Coordination
   Plan, prepare, and execute service interventions in a structured way, coordinating customers, Service Centre, Service Manager, and logistics.

4. Documentation and System Use
   Systematically document interventions, equipment status, recommendations, and opportunities in STAS tools and CRM.

5. Safety and HSE Compliance
   Consistently respect STAS safety standards and customer HSE requirements; maintain strong awareness of industrial risks.

6. Autonomous Field Work and Remote Collaboration
   Work independently on site while maintaining regular communication and alignment with STAS teams globally.

7. Intercultural Awareness and GCC Adaptation
   Interact effectively with multicultural teams and adapt to local practices in the GCC region.
   
   JOB REQUIREMENTS

   Education
   Bachelor’s degree in engineering (automation, electrical, mechanical, or related field)
   or Post-secondary technical/vocational diploma (2–3 years) in industrial maintenance, automation, electrical, or mechanical, with solid field experience.

   Technical Skills
   Strong understanding of process equipment, automation systems, instrumentation, and control logic.
   Ability to read and interpret electrical, automation, and mechanical drawings.
   Familiarity with GCC industrial safety practices and plant access requirements.

   Language
   Bilingual in English and Arabic, spoken and written.

   Experience
   5–10 years of relevant field service experience on industrial equipment.
   Experience in aluminium smelting or casthouse operations is a strong asset.
   Proven track record in troubleshooting and commissioning automated process equipment.
   Experience with industrial PLC and HMI systems such as Siemens, Allen Bradley, or equivalent.

   Behavioral Skills
   Excellent communication and customer interaction skills.
   Ability to work independently while coordinating closely with Service Manager, Regional Sales Manager, and HQ teams.
   High integrity, discipline, and commitment to customer satisfaction.
   Problem-solving mindset and resilience in demanding industrial environments.
   Team player who shares information proactively and contributes to collective learning.

   Practical Requirements
   Willingness to travel frequently (60–70% of the time) within GCC and occasionally outside the region.
   Flexibility to adapt to customer schedules, including weekends or extended hours during critical interventions.
   Valid passport and ability to obtain/maintain required visas and access permits for GCC industrial sites and visits to Canada.