Customer Success and Sales Representative

At STAS, we believe in the power of innovation and collaboration to transform the industry. Through our equipment, we accelerate the progress of our clients in the industrial sector so they can improve their efficiency and sustainable impact on society. To fulfill our destiny, we are looking for passionate individuals aligned with our core values:

1. Respect: Every voice matters, and we encourage an environment where everyone feels heard and understood.

2. Creativity: We foster creativity, bold ideas, and the pursuit of new solutions.

3. Fun: We are a passionate team that respects the balance between work and personal life. You will be surrounded by talented and motivated individuals who share your vision.

4. Family: STAS is a supportive community. We support each other, celebrate successes, and tackle challenges together.

5. Customer Satisfaction: You will have the opportunity to work on challenging projects that have a real impact on society and meet customer needs.

You have a passion for customer service and sales and are known for your technical understanding. You understand and accept that the outcome of actions and service quality plays a key role in the company's reputation. STAS is interested in you.

The Customer Success and Sales Representative has the following main responsibilities:

1. Customer Service: Respond to incoming requests, resolve issues promptly, maintain a high level of customer satisfaction.

2. Customer Success: Support assigned clients in achieving their goals, ensure post-sale follow-up, propose optimizations.

3. Sales: Identify improvement opportunities for the client, present products and services while adapting to the client's needs.

4. Interdepartmental Collaboration: Work with product, technical, and logistics teams to address challenges and enhance the customer experience.

5. Administrative Follow-up: Keep CRMs up to date, document customer interactions, produce client/sales performance reports.

Position Requirements

• Post-secondary degree in Business Administration, Sales, or related field;

• Minimum of 2 years of experience in a similar role (customer service or sales) in the industrial sector;

• Experience in an industrial-technological environment is an asset;

• Spoken and written languages: French and English. This position requires proficiency in English due to regular interactions with English-speaking international partners. English enables providing quality service, drafting precise documents, and collaborating effectively;

• Available for occasional travel.

Skills and Abilities

• Excellent communication skills, positive attitude, autonomy, customer service orientation;

• Prospecting and proactive sales ability, computer literacy;

• Prioritization ability, follow-up rigor, effective time management.